Have questions?

Welcome to FemFit Running Shoes LLC’s FAQ page! Below are some frequently asked questions and our answers to help you find the information you need.

1. How do you choose shoe sizes?
   We recommend choosing shoes based on our size guide. The size guide provides detailed sizing information for each shoe style. If you’re still unsure, we recommend ordering a half-size larger than your usual size to ensure comfort.
2. How do I change or cancel my order?
   If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before shipping; once an order has shipped, we are unable to make changes or cancellations.
3. Where can I check the status of my order?
   After placing an order, you will receive an email confirmation with a tracking link. You can use this link to check your order status in real time. If you don’t receive the email, please check your spam folder.
4. What shipping options do you offer?
   We offer standard shipping, expedited shipping, and same-day delivery to select areas within the United States. The specific shipping cost and estimated delivery time will be displayed during checkout.
5. Can I return or exchange my product?
   Yes, you can return or exchange your product within 30 days of receiving it. Please ensure the shoes are unworn and in their original packaging. Please visit our Return Policy page for detailed procedures.
6. How can I contact customer support?
   You can contact us via the following methods:

Email: olegemelyantsev@femfitrunningshoes.net
Phone: 339-331-7231
Our customer support team will respond as soon as possible within business days.

7. Do you ship internationally?
   Currently, we only offer shipping within the United States. We are considering expanding international shipping options in the future and will announce any updates on our website.
8. How is my personal information kept secure?
   We use a variety of security measures to protect your personal information, including encryption and secure servers. Please see our Privacy Policy for more information.

If you have any additional questions or need further information, please feel free to contact us. We would be happy to assist you!